This health service is aimed to help Health workers and Doctors in rural parts of India. The architecture involves 3 major parts: Input and output empowered by Design and the aggregation and analytics supported by Technology. The biggest learning from this project was that Technology can only help to a certain extent, key challenge for Design in such context is to create simple to use Interfaces and help overcome language and technology literacy.
Communicable diseases are globally responsible for almost 15 million deaths per annum. A review titled Global burden of disease among the urban poor compares disease burden among the 20% of the global population living in countries with the lowest per capita incomes, with similar estimates for the 20% living in countries with the highest per capita incomes. The study reveals that majority of deaths and disabilities in the former group are due to communicable diseases.
India suffers from similar situation with huge population and overburdened public health infrastructure. Disease surveillance is mostly done using paper based forms which are generated at grassroots level and eventually sent to district and state levels. This process is tedious and more importantly slow.
We envisioned Mobile as a tool to (a) Incase efficiency of reporting and (b) Using Geographic information associated with such reporting to better identify high risk areas in timely manner. Based on these two guiding factors a system was designed with the following architecture.
There are many communicable diseases in India, however in order to validate the system a disease that would have a rapid spread over a geographic area would be a ideal candidate. Hence it was decided that part of the pilot, we should focus on Malaria since it is endemic to many regions in India, hence more opportunities to validate the system.
After extensive field research and consultation with Doctors, the system used the following three parameters (a) Number of confirmed cases of Plasmodium Falciferum (b) Number of confirmed cases of Plasmodium Vivax and (c) Suspected cases of high fever.
By keeping a comparing the rising pattern of Reported cases of Fever, with confirmed cases of Vivax, Doctors were able to determine the conversion pattern and hence the intensity of spread of disease. Number of confirmed cases of Falciferum were used as Red flags since the mortality rates are very high. This could help intensify ground level preventive interventions in the area.
Here are four approaches to simplify information available to doctors in rural settings. Although they were knowledgable about science, their tech literacy varied dramatically from one group to another.,
This system would be used by various Stakeholders in different capacities. The design intent was that same data when combined with various contexts would generate insights that would be useful to health professionals at different levels
This project was shared on many public platforms: On Microsoft official blog, NID Vision Plus conference.
Role: Lead Designer and Pilot manager
For: Nokia Research Center, India
Category: Service Design, User Experience Design, Research methods
Leading a team of 8 designers and visual technologists to create Virtual Reality and Augmented Reality Experiences.
Delivered numerous VR/AR experiences as part of Look forward strategy giving Management an early glimpse of future applications.
Developed timeboxed processes between Designers and Engineering to achieve measurable time and resource savings.
Led a team of researchers focused on Microsoft Surface hardware experience.
Developed new methods to quantify user experiences on Hardware.
Delivered great UX on: Surface Type keyboard, Surface Miracast Adapter, Ergonomic Keyboards and Surface accessory Apps. .
Led a variety of Design and Research oriented projects- most notably HealthRadar: Nokia's innovative mobile disease surveillance tool for developing countries.
Designed & delivered Indian language input system for Nokia phones, Piloted an Agricultural information system for farmers.
Mapped and identified Design led Mobile service scenarios within constraints of socio-economic and cultural aspects of India
- "Spirit of Innovation in Shenzhen": Talk at Shenzhen Design Week 2017, China
- “Crafting Hardware User Experiences” Workshop at UserFriendly 2015, China
- “A bit of Design Thinking for Developers” Talk at the GIDS 2011, India
- “HealthRadar” Talk at IID-VisionPlus 2010, National Institute of Design, India
- "Location Based services in Emerging markets" talk at Helsinki Institute of Information Technology 2009, Finland
- Two granted US patents. Authored/co-authored 15+ filed patent applications in the area of Mobile Health, UI, Services, Language Input, App Sharing etc
- Chapter: Joshi D, Rath R: Experimental Research Approaches for Mobile UX in Emerging Markets, Book: Research and Design Innovations for Mobile User Experience, IGI publications 2013, USA
- Conference Paper: Jung Y, Joshi D, Narayanan V, Desai D: Solving the great Indic text input puzzle: Touch screen-based Mobile Text Input Design, Mobile HCI 2011, Stockholm, Sweden. - Journal Paper:
- User Experience of Mobile Internet: Analysis and Recommendations, International Journal of Mobile Human Computer Interaction (IJMHCI) 09, July-September 2009, Vol.1, No. 3 - Joshi D, (2008).
- Experimental Interface to improve Mobile Internet UX, Position paper, workshop on Mobile Internet User Experience, Mobile HCI 08, Singapore.
- Seshagiri S, Sagar A, Joshi D, (2006). Connecting the Bottom of the Pyramid: an Exploratory Case Study of India's Rural Communication Environment presented at WWW07 conference, Banff, Canada.
- Nokia Inventor Oscars 2011 and 2009: 2nd Place, Outstanding performance in inventing.
- Nokia India Recognition (2011) as Top 3 Inventors, Outstanding performance in inventing and contributing to filing patent applications during the last 10 years.
- Best participant Award by National Institute of Design, Ahmedabad – eMacmillan, for a program on Graphics design for effective packaging.